Privacy Policy
Effective date: September 15, 2026
Care Lumen LLC ("Care Lumen," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit www.carelumen.com (the "Website") and how you can exercise choices about that information.
This policy applies only to the Website. It does not cover any software, products, or services we may provide to healthcare organizations under separate agreements, which are governed by the terms and data protection provisions of those agreements.
The Website is intended for users located in the United States. We do not direct the Website to, or knowingly collect information from, individuals outside the United States.
1. Information we collect
Information you provide to us. When you fill out our "Contact Us" form, we collect the name, email address, and company you enter. We use this information only to respond to and communicate with you about your inquiry.
Information collected automatically. Like most websites, when you visit the Website, certain information is collected automatically through cookies and similar technologies, including your IP address, browser type, device information, pages viewed, referring website, and general usage activity. We use a third-party analytics provider to help us collect and analyze this information. See the Cookie Policy below for details.
We do not intentionally collect any health information, patient information, or other sensitive personal information through the Website. Please do not submit any patient or protected health information through the Website's forms.
2. How we use information
We use the information we collect to:
- Respond to your inquiries and communicate with you about your request.
- Operate, maintain, and improve the Website and understand how it is used.
- Protect the security and integrity of the Website and detect or prevent fraud or misuse.
- Comply with applicable laws and legal obligations.
We do not use the information collected through the "Contact Us" form for any purpose other than responding to and communicating with you about your inquiry.
3. How we share information
We do not sell your personal information, and we do not share it with third parties for their own marketing or other independent purposes.
We share information only in these limited circumstances:
- Service providers. We use trusted service providers to host our Website, host our forms, and provide analytics. These providers process information on our behalf and only to provide services to us. They are not permitted to use it for their own purposes.
- Legal and safety. We may disclose information if required to do so by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, the safety of others, or the integrity of the Website.
- Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this policy.
4. How we protect and retain information
We use reasonable administrative, technical, and organizational safeguards designed to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain the information you submit only as long as necessary to respond to your inquiry, provide the communications you requested, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
5. Cookie Policy
What cookies are
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, to remember your preferences, and to provide reporting information about how a website is used. Similar technologies, such as pixels and local storage, work in comparable ways. In this policy, we refer to all of these as "cookies."
How we use cookies
We use a third-party platform to operate our Website and forms and to understand how visitors use the Website. This platform sets cookies that fall into the following general categories:
- Strictly necessary cookies. Required for the Website and its forms to function properly, including basic security and session management. These cannot be turned off through our Website.
- Analytics and performance cookies. Help us understand how visitors interact with the Website, such as which pages are visited and how visitors arrive, so we can improve it.
We do not use cookies to sell your personal information or to build advertising profiles about you across other websites.
Types of cookies we use
The specific cookies used may change over time as our platform is updated. The cookies on our Website generally serve the following functions:
| Type | Purpose | Typical duration |
| Visitor analytics | Tracks visitors and records the times of the first visit, last visit, and current visit to help us understand usage. | Up to 6 months |
| Visitor identification | Recognizes returning visitors, including information submitted through forms. | Up to 6 months |
| Session analytics | Tracks individual sessions to help measure activity during a visit. | 30 minutes |
| Session support | Supports accurate session counting during a visit. | Session (until browser closes) |
| Security / bot management | Helps distinguish humans from automated traffic to protect the Website. | 30 minutes |
Managing cookies
Most web browsers allow you to control cookies through their settings, including blocking or deleting cookies. If you disable certain cookies, some parts of the Website may not function properly. To learn how to manage cookies, refer to your browser's help resources. You can also learn more about cookies and how to manage them at [www.allaboutcookies.org].
6. Your privacy choices and rights
Depending on the U.S. state in which you reside, you may have certain rights regarding your personal information, such as the right to request access to the information we hold about you, to request that it be corrected or deleted, and to be free from discrimination for exercising these rights.
Because we do not sell your personal information or share it for cross-context behavioral advertising, there is no need to opt out of those activities. If you would like to make a request regarding your information, contact us using the details below. We will respond as required by applicable law and may need to verify your identity before acting on your request.
7. Children's privacy
The Website is intended for healthcare professionals and other business users and is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
8. Third-party links
The Website may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any website you visit.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" at the top of this page. If we make material changes, we will take reasonable steps to notify you. We encourage you to review this policy periodically.
10. Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact us at: hr@www.carelumen.com